LUMENAVE provides various cost-effective and convenient support options for every business. Our support options are designed and priced to meet the various needs of small, medium or large enterprises. Our Support options are simple, reliable and efficient ensuring businesses get the full benefits of using our products, services, and solutions.
Our support offering includes but limited to:
Every product sold, services rendered, or solution deployed by LUMENAVE consultants, comes with three-month free standard support either done on-site, off-site, telephone calls, email, or by a logging a call. In addition, our technology experts are always available to provide technical assistance and advice on several ways of optimizing the use of our products, services, and solutions.
The free standard support is to help customers bring the new products purchased, services rendered, and solution delivered, into an appreciable use by the customers. However, such support is given to the customer based on the customer requirements and deliverables signed and agreed between the customer and LUMENAVE professional sales or technical manager on or before the transaction took place. The standard support is not meant to address customer requirements that extend the scope of a project or make the initial project scope undeliverable.
| S/N | Standard Support Feature | Supported |
|---|---|---|
| 1 | Business Day support (Monday-Sunday, 6am-6pm GMT+1, excl. Major Holidays†) | |
| 2 | Weekend Support Saturday: 9:00am to 4:00pm Sunday: 12:00pm to 6:00pm GMT+1, excl. Major Holidays† | |
| 3 | 24x7x365 access to LUMENAVE Technical Support Center | |
| 4 | Direct support via our Web-Based Support System | |
| 5 | Priority Case Handling | |
| 6 | Keep Spare Parts and Replace On Critical Issues | |
| 7 | Weekly Onsite Support Engineer Visit | |
| 1 | Business Day support (Monday-Sunday, 6am-6pm GMT+1, excl. Major Holidays†) | |
| 1 | Business Day support (Monday-Sunday, 6am-6pm GMT+1, excl. Major Holidays†) | |
| 1 | Business Day support (Monday-Sunday, 6am-6pm GMT+1, excl. Major Holidays†) | |
| 1 | Business Day support (Monday-Sunday, 6am-6pm GMT+1, excl. Major Holidays†) | |
| 1 | Business Day support (Monday-Sunday, 6am-6pm GMT+1, excl. Major Holidays†) | |
| 1 | Business Day support (Monday-Sunday, 6am-6pm GMT+1, excl. Major Holidays†) | |
| 1 | Business Day support (Monday-Sunday, 6am-6pm GMT+1, excl. Major Holidays†) | |
| 1 | Business Day support (Monday-Sunday, 6am-6pm GMT+1, excl. Major Holidays†) | |
| 1 | Business Day support (Monday-Sunday, 6am-6pm GMT+1, excl. Major Holidays†) | |
| 1 | Business Day support (Monday-Sunday, 6am-6pm GMT+1, excl. Major Holidays†) | |
| 1 | Business Day support (Monday-Sunday, 6am-6pm GMT+1, excl. Major Holidays†) | |
| 1 | Business Day support (Monday-Sunday, 6am-6pm GMT+1, excl. Major Holidays†) |
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